Effective Date: August 16, 2026

Last Updated: August 16, 2026

Thank you for choosing Sysick Technologies LLC (“Sysick Technologies,” “Sysick,” “we,” “us,” or “our”).

Because our services primarily consist of customized digital, technology, marketing, development, and consulting services, our refund policy differs from that of a traditional retail business.

By purchasing our services or making a payment to Sysick Technologies, you acknowledge and agree to the terms of this Refund & Return Policy.

1. General Refund Policy

All payments are subject to the terms of the applicable proposal, quotation, Statement of Work (“SOW”), service agreement, or invoice.

Because our services involve dedicated time, resources, expertise, planning, development, creative work, and/or third-party expenses, payments for services are generally non-refundable once work has commenced.

Where a project requires an upfront deposit, the deposit may be non-refundable unless otherwise expressly agreed in writing.

2. Project Deposits

For projects requiring an upfront deposit or initial payment:

  • Work will generally begin after the required deposit has been received.
  • Deposits reserve development, design, consulting, or production capacity for the client.
  • Once work has commenced, the deposit is generally non-refundable.
  • If the client cancels a project before work begins, any refund will be determined on a case-by-case basis after accounting for administrative work, preparation, planning, and any non-refundable expenses already incurred.

Specific deposit and cancellation terms contained in an individual project agreement will take precedence over this general policy.

3. Website & Software Development Services

Website, web application, e-commerce, software, and custom development projects involve substantial upfront planning and development work.

Payments for development work that has already been completed are non-refundable.

If a client terminates a project after development has commenced:

  • Work completed up to the termination date remains payable.
  • Any outstanding approved project milestones may become immediately due where provided for in the applicable agreement.
  • Third-party expenses already incurred remain payable by the client.
  • Uncompleted work will be handled according to the applicable project agreement.

Where appropriate, we may provide the client with completed deliverables for which full payment has been received.

4. Digital Marketing & Advertising Services

Marketing retainers, campaign-management fees, consulting fees, and other recurring service charges are generally non-refundable once the applicable service period has commenced.

Advertising expenditure paid to platforms such as Meta, Google, TikTok, or other third-party advertising platforms is separate from Sysick Technologies’ service fees.

Advertising spend is generally non-refundable by Sysick Technologies because such funds are paid to or committed to third-party advertising platforms.

If an advertising platform independently provides a refund, credit, or reimbursement, any such amount will be subject to the platform’s policies and procedures.

5. AI Automation & Technology Services

AI automation, integration, API development, workflow development, and related technology services are customized services.

Once development or implementation work has commenced, fees associated with completed work are generally non-refundable.

Third-party software, API, automation-platform, AI-platform, hosting, or subscription fees are also generally non-refundable and remain subject to the respective provider’s terms.

6. Consulting & Strategy Services

Fees for consulting, strategy sessions, audits, discovery meetings, workshops, and advisory services are generally non-refundable once the session or service has been scheduled and/or delivered.

If a scheduled session is cancelled sufficiently in advance, we may, at our discretion, allow the payment to be transferred to another mutually agreed date.

7. Recurring Services & Retainers

For recurring services or monthly retainers:

  • The applicable service period begins on the agreed start date.
  • Fees for a service period that has already commenced are generally non-refundable.
  • Cancellation will take effect according to the notice period specified in the applicable agreement.
  • Cancellation does not eliminate amounts already due or outstanding.

Where no specific cancellation period has been agreed, clients should provide written cancellation notice before the next billing period.

8. Third-Party Products & Services

Our projects may require third-party products or services, including:

  • Domain registrations;
  • Web hosting;
  • Shopify subscriptions;
  • WordPress plugins;
  • Premium themes;
  • Software licenses;
  • AI platforms;
  • API services;
  • Advertising platforms;
  • Stock photography or video;
  • Fonts;
  • SaaS subscriptions;
  • Email services; and
  • Other third-party tools.

Unless otherwise expressly agreed, third-party fees are the client’s responsibility and are generally non-refundable.

Any refund involving a third-party provider will be subject to that provider’s own refund policy.

9. Digital Deliverables

Where we provide digital deliverables such as:

  • Website designs;
  • Graphics;
  • Templates;
  • Documents;
  • Code;
  • Marketing assets;
  • Automation workflows; or
  • Other digital files,

such deliverables are not physically returnable.

If an issue with a delivered digital asset is caused by an error attributable to Sysick Technologies and falls within the agreed scope of work, we will make reasonable efforts to correct the issue in accordance with the applicable project agreement.

10. Revision Requests

A request for revisions does not automatically entitle the client to a refund.

Projects include the number of revisions specified in the applicable proposal, SOW, or service agreement.

Additional revisions or changes outside the agreed scope may be subject to additional fees.

11. Client Delays or Failure to Provide Information

Refunds will generally not be issued because of delays caused by the client, including failure to provide:

  • Content;
  • Images;
  • Brand materials;
  • Credentials;
  • Access;
  • Product information;
  • Approvals;
  • Feedback; or
  • Other required information.

If a project is delayed or placed on hold due to the client’s failure to provide required materials or approvals, the applicable fees and payment obligations remain subject to the project agreement.

12. Dissatisfaction With Results

We strive to provide high-quality services and deliverables. However, dissatisfaction with subjective creative preferences, business results, advertising performance, conversion rates, sales, leads, revenue, or other outcomes does not automatically qualify for a refund.

For marketing and advertising services in particular, performance can be affected by numerous factors outside our control, including:

  • Market conditions;
  • Competition;
  • Advertising platform algorithms;
  • Audience behavior;
  • Budget;
  • Offer quality;
  • Sales processes;
  • Client responsiveness;
  • Website performance;
  • Platform policies; and
  • External economic conditions.

Unless expressly guaranteed in a written agreement, Sysick Technologies does not guarantee a specific business or marketing result.

13. Errors or Defective Deliverables

If you believe that a deliverable contains a material error or does not substantially conform to the agreed scope, please contact us within 7 days of delivery.

Please provide:

  • Your name and company;
  • Project or invoice reference;
  • Description of the issue; and
  • Relevant screenshots, files, or other supporting information.

If the issue is determined to be our responsibility and falls within the agreed scope, we will make reasonable efforts to correct it.

Where appropriate, we may provide a replacement, correction, or other reasonable remedy instead of a refund.

14. Approved Refunds

If Sysick Technologies approves a refund, it will generally be returned using the original payment method where technically and legally possible.

Processing times may depend on the payment processor, bank, or financial institution involved.

We are not responsible for delays caused by third-party payment processors or financial institutions.

15. Chargebacks

Before initiating a chargeback or payment dispute with your bank or payment provider, we ask that you contact us first so that we have an opportunity to investigate and resolve the issue.

Unauthorized or fraudulent chargebacks relating to legitimately provided services may be disputed with the relevant payment provider.

Nothing in this section limits your rights under applicable law.

16. Exceptions

Although our general policy is that payments for commenced services are non-refundable, Sysick Technologies may, at its sole discretion, consider exceptional circumstances on a case-by-case basis.

Any exception must be expressly approved by Sysick Technologies in writing.

An exception granted in one instance does not create an obligation to provide the same exception in the future.

17. Project-Specific Agreements

Some projects may have refund, cancellation, milestone, warranty, or termination terms that differ from this general policy.

Where a signed proposal, SOW, service agreement, or other written contract contains specific refund or cancellation provisions, those provisions will take precedence over this general Refund & Return Policy for that engagement.

18. Contact Us

If you have questions regarding this Refund & Return Policy or believe you may be eligible for a refund, please contact us:

Sysick Technologies LLC
11133 Shady Trail PMB 654 Dallas , TX 75229

Email: info@sysick.com
Website: https://sysick.com

Please include your name, company name, project/invoice reference, payment date, and a description of your request.